1. Beta

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    89 /100

Which bookmaker has the most exceptional customer support? Here, you will discover the up-to-date listing of the top-rated betting operators when it comes to customer service and assistance for customers:

The customer service test results

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91 /100
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89 /100
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89 /100
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89 /100
89 /100
89 /100
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89 /100
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88 /100
88 /100
88 /100
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Currently, the betting providers LeoVegas and Mr Green are in the process of applying for the new Canadian betting license. They are both competing for the opportunity to operate legally in the Canadian market. As part of this application process, they are required to fulfill specific criteria set by the regulatory authorities. This includes demonstrating their commitment to responsible gambling practices and ensuring a safe and secure betting environment for Canadian customers. The competition between these two well-established companies highlights the growing importance of the Canadian market in the online betting industry. Both LeoVegas and Mr Green aim to provide an exceptional betting experience to Canadian players, offering a wide range of sports and betting options, competitive odds, and innovative features. By obtaining the new Canadian betting license, they will be able to expand their services and cater to the growing demand for online betting in Canada.

It can be assumed that the mentioned bookmakers will soon receive confirmation of the Canadian sports betting license. Until then, the bookmakers' services can still be utilized.

The evaluation process encompassed assessing the range of contact options available at each respective bookmaker, which was deemed a pivotal quality criterion in the assessment rating.

Top-notch bookmakers provide their betting customers with various options to contact customer service, such as email, telephone, and even live chat. Get in touch with them effortlessly to seek assistance, resolve queries, or address any concerns you may have. Their dedicated support team is readily available to cater to your needs through multiple communication channels. Feel free to choose the most convenient method that suits your preferences and enjoy seamless customer support whenever you require it.

For instance, additional points can be earned by providing a toll-free telephone hotline, as well as ensuring remarkably quick response times. One way to excel in this regard is by offering a complimentary helpline, while also guaranteeing swift turnaround times. By incorporating a free telephone support line and promptly addressing customer inquiries, you can accumulate bonus points. Another method to secure extra points is by having an expedited response system in place. Implementing a toll-free phone hotline and demonstrating a commitment to swift reaction times are effective strategies for earning extra points.

The customer service of the betting providers was tested in this manner.

To achieve a favorable test result, sports betting providers must excel in multiple categories.

In the end, it is of minimal benefit to be able to deposit one's concern with an exceedingly friendly and courteous employee, only for them to not deliver the appropriate response.

During our testing process, we have paid special attention to the following areas:

  • Offer
  • Languages
  • Cost
  • customer focus
  • Response times
  • Quality and competence
  • opening hours

What is the breadth of the offering?

To effectively cater to customers and meet their diverse needs, it is crucial to offer a wide range of contact options in the customer center. Providing a variety of contact methods is essential for delivering optimal customer service and ensuring you can provide the best advice possible.

Because while one user appreciates the direct conversation over the phone, another may prefer the anonymity of live chat. It's a matter of personal preference and what makes each individual comfortable. Some people feel more at ease speaking with a customer service representative on the phone, as it allows for a more personal and immediate interaction. On the other hand, there are those who value the convenience and privacy of communicating through a live chat feature. It offers a sense of detachment and the ability to carefully compose responses. Ultimately, the choice between phone calls and live chats depends on the user's communication style and their desired level of interaction.

Even seemingly outdated means of contact, such as by mail or fax, still have a valid existence. Regrettably, not all bookmakers share this perspective, which is why communication channels like these are gradually fading away from the scene.

Overview: Contact options of the top 5 in the overall test

Ways of communication
Live Chat
contact form
Social media

Even in the age of widely popular live chats, the humble email seems to be slightly outdated, although most bookmakers are not willing to give up on this form of communication. They understand the value of a well-written email in maintaining a professional and personal touch with their clients. By providing a reliable and efficient email support system, bookmakers ensure that their customers' concerns and queries are addressed promptly and satisfactorily. So, while live chats may be the preferred mode of communication for many, the significance of email support cannot be underestimated in the betting industry.

This mainly stems from the fact that not all bookmakers provide round-the-clock service, leaving no alternative means of contacting the company outside of business hours. This is due to the absence of a 24/7 customer support from certain bookmakers, thereby restricting the opportunity for customers to communicate their concerns outside the regular operating hours.

A well-stocked FAQ section is equally essential. This is where customers can find answers to the most frequently asked questions. Depending on the level of detail provided, many issues can indeed be resolved quickly through this resource.

However, we observed during our evaluation that the FAQ section is often neglected by many bookmakers, resulting in only providing superficial answers to basic questions. Consequently, we discovered that some operators tend to overlook the importance of addressing more detailed inquiries. Therefore, it is imperative for us to emphasize the significance of a comprehensive FAQ section that caters to the needs and concerns of our users. Our aim is to ensure that all questions, regardless of their complexity, are thoroughly and satisfactorily addressed within our platform.

Canadian-speaking customer service is crucial

Language is another crucial aspect to consider. Not everyone is proficient in English to the point of being able to ask complex questions or comprehend the corresponding feedback. It is important to take into account that not all individuals possess a deep understanding of the English language, which is necessary to engage in more intricate discussions and grasp the associated responses.

The emphasis in the customer service test was therefore placed on the Canadian-language contact options offered by each betting provider. We prioritized evaluating the various means of communication available to Canadian-speaking customers. Our assessment was centered on the quality and accessibility of the contact channels provided by each individual bookmaker. We took into account factors such as responsiveness, helpfulness, and professionalism in order to determine the effectiveness of their customer support. Through this rigorous evaluation process, we aimed to provide valuable insights to Canadian-speaking customers seeking reliable and efficient customer service from their chosen betting providers.

It is noteworthy that the quality of customer service in Canadian primarily depends on the origin or main location of the provider. The geographical roots or central headquarters of the company play a significant role in ensuring an effective Canadian-speaking customer support.

While it is natural for sports betting providers with Austrian roots, such as bwin and Bet-at-home, to consider 24-hour customer service for Canadian-speaking bettors as a standard due to their history, this is not yet the case everywhere for Scandinavian and British betting providers.

Bwin Live-Chat available 24 hours a day, every day.

And sometimes it can happen that even outside of opening hours, there is still the possibility to get in touch with a staff member, although a response in the Canadian language should not be expected in that case.

Nevertheless, due to the increasingly fierce competition, many bookmakers are now opting to make their customer service available 24 hours a day in multiple languages. This change is a result of the intensifying battle for customers in the industry. As a result, bookmakers are expanding their support services to cater to a wider range of international customers, ensuring that assistance is accessible round the clock in various languages.

Free consultation for betting customers

An increasing number of businesses are adopting the practice of providing completely free services such as customer support. After all, the objective is to foster long-term customer loyalty to the company.

It is self-evident that numerous bookmakers extend their assistance without expecting any remuneration from the customers. Therefore, it goes without saying that many bookies provide their services free of charge.

However, exceptions do confirm the rule here as well: especially when it comes to contacting via phone, it is worthwhile to take a closer look beforehand, as not all bookmakers offer free telephone consultation.

This situation usually occurs when the bookmakers are located outside the country, often in Malta. To avoid any unpleasant surprises on your next phone bill, it is advisable to always pay close attention to the fine print.

AdmiralBet offers a telephone hotline at local rates in Canada.

Typically, this provides detailed information on the expected costs associated with a phone call (per minute, of course). However, it should be noted in defense of the bookmakers that the fees usually only benefit the network operator.

You don't have to worry about incurring costs solely from the consultation itself when dealing with reputable sports betting providers. Rest assured, there's no need to be concerned about any expenses stemming from the advisory services rendered by reliable sports betting operators. Fear not, legitimate sports wagering platforms won't burden you with any charges solely for the consultation services provided. Reputable sports betting providers won't impose any financial obligations on you as a result of seeking consultation assistance.

Rest assured, you're on the safe side when the number starts with the prefix 0800. This provides customers with the assurance that it is a toll-free hotline. In our evaluation, bookmakers who offer such complimentary phone support have naturally earned some extra points.

In contrast, when using alternative communication channels such as Live Chat, expenses are nearly non-existent. However, it is conceivable that the chat window might only appear after completing the registration process.

Some bookmakers require you to have an account in order to ask pre-registration questions. However, thankfully, there are now many betting providers that allow "visitors" to contact the live chat without a betting account. So, if you have any questions before signing up, you can still get the assistance you need without the hassle of creating an account.

Bet365 also provides potential new customers with access to the live chat.

Sport betting customers are always treated like royalty.

The customer has always been revered as royalty, a principle that many bookmakers truly embrace. However, for the user to truly feel treated like such, it is imperative that not only the issue at hand is resolved, but also that friendliness and helpfulness are exhibited. When assistance is needed, it is not just about solving the problem itself; it is also about the manner in which it is approached and resolved, ensuring a pleasant and supportive experience.

We thoroughly examined the sports betting providers in our sports betting test by subjecting them to various test queries on different channels and at different times of the day. This comprehensive evaluation involved conducting extensive tests to ensure the quality and reliability of each provider.

During our testing, there were instances where we pushed our counterparts to the limits of their patience. However, even after multiple inquiries, not once did we encounter a customer service representative who resorted to inappropriate tone or writing style. In fact, our interactions with the bookmakers' support teams were consistently professional and respectful.

The majority, on the other hand, was characterized by helpfulness and remarkable patience. It's not really surprising, though, considering that customer service employees are carefully prepared and trained for their future work by the bookies.

Fact check: These are the top 5 contact methods commonly used in sports betting.

  1. 73% of betting customers have already contacted customer service by email.
  2. 41% of customers at a betting provider have engaged in live chat with customer support.
  3. Telephone (27% of individuals have already called the bookmaker's customer service directly).
  4. Approximately 24% of individuals have reached out to sports betting providers through social media platforms.
  5. FAQ (18% of our betting enthusiasts have already read the frequently asked questions and answers).

Long waiting times diminish the outcome.

A shorter reaction time is crucial, as mentioned earlier. It is imperative that the response time be as brief as possible.

In the realm of online betting, waiting endlessly for a response from customer support can be a vexing experience, particularly when facing urgent or intricate issues. Regrettably, certain bookmakers still have a considerable way to go in terms of addressing this concern.

In the realm of email inquiries, it is not uncommon for a considerable stretch of time to elapse before receiving a response from customer support. On occasion, several hours may need to transpire before an answer is forthcoming. In more severe cases, the duration of the response time can extend beyond a full day.

It can be quite unpleasant when the live chat is not available or simply nonexistent, which is especially bothersome. This situation can be frustrating as there is no immediate way to engage with a support representative or seek assistance in real-time. It is disheartening to encounter such circumstances, and it is important to find alternative means of communication or explore other support options.

Keyword Live Chat: In this regard, certain bookmakers may experience extended delays without any difficulty.

Although we are not talking about hours or days here, even a few minutes of waiting time during a real-time conversation with a customer can already cause discomfort. However, it should be mentioned that in some cases, an overloaded chat can also be responsible for longer response times.

Neobet claims to respond within a maximum of one minute.

Focusing on quality and professional competence

Whether it actually meets the customer's expectations is, of course, another matter altogether. Considering this, during our evaluation, we deliberately paid close attention to the quality of each feedback provided.

It is noticeable that standardized responses are often used, especially in live chats. Although these answers are sufficient in 90 percent of cases, if you ever encounter a more serious issue, such as deposit or withdrawal problems, some support agents may quickly reach their limits.

It is even more delightful when the other person demonstrates commitment and takes a moment to consult with colleagues or superiors. It brings joy to witness someone who displays enthusiasm and takes the initiative to seek input from their coworkers or supervisors. It is truly heartwarming when individuals showcase their dedication by actively seeking advice or clarifications from their team members or higher-ups. It is truly gratifying when individuals showcase their commitment by briefly consulting with colleagues or superiors to ensure they are on the right track. It is genuinely satisfying when individuals exhibit dedication by promptly seeking input from their colleagues or supervisors.

Although it may take a bit of time, going through this process typically leads to a satisfactory response and is still preferable to providing customers with pre-packaged responses that often miss the mark on the actual issue at hand. Taking the time to address each customer query individually ensures a more personalized and effective approach, resulting in greater customer satisfaction. This approach, although time-consuming, yields better outcomes compared to offering generic responses that often fail to address the root of the problem.

Availability in Customer Support

The limited operating hours of customer support render all the diverse communication channels and well-trained staff virtually useless. While having a wide range of communication options and knowledgeable personnel is important, it ultimately proves futile when the support hours are too short.

Unfortunately, some bookmakers still do not offer 24-hour support today. It's a pity because certain events (especially in US sports) take place late at night.

Contact hours of Betano Customer Service

If a problem arises, many betting customers are left with no choice but to resort to the FAQ section - provided there is one.

It can be equally frustrating when customer service abruptly ends their operations on weekends. Although this usually applies to specific communication channels, we still deduct points for this inconvenience.

Finally, the majority of sports events take place on Saturdays and Sundays.

Sports betting help – options

In the subsequent section, we aim to delve into the various options available for engaging with customer support. Let us now shift our focus towards exploring the diverse avenues one can pursue to establish contact with the assistance team.

Table of contents

Live Chat

The preferred means of communication has evolved into the live chat, which has become the most popular channel for many leading betting providers in the customer service realm. This method of contact, once relatively uncommon a few years ago, has now firmly established itself as a way for customers to connect with businesses.

The advantages are clear: Unlike the contact form, customers typically receive a response within a matter of seconds. It doesn't take long for them to get the answers they need.

Typically, even on busy days, the wait times to be transferred to a staff member are kept to a minimum, ensuring that customers are promptly assisted.

Another advantage is that many bookmakers allow you to easily save chat logs. Therefore, it is not necessarily required to contact customer support again when the problem resurfaces. Plus, it's a great feature to have in case you need to reference past conversations. So, you can conveniently access the saved chat history to find solutions or clarify any doubts without the hassle of reaching out to support repeatedly.

Betway Live-Chat

Typically, no charges are incurred when using this method of communication. This can be particularly advantageous when customers have multiple inquiries. It is worth noting that there are no associated fees for reaching out in this manner. This proves especially beneficial in cases where clients may have an array of questions. Users can take advantage of this cost-free approach, especially when faced with numerous inquiries. It is particularly useful to know that there are no additional charges involved in utilizing this form of contact. This can be greatly advantageous, especially when customers find themselves with multiple questions.

If the bookmaker allows it, even "visitors" can engage in a live chat with a customer service representative, obtaining crucial information about the betting company before potentially creating an account.

However, the live chat does have its pitfalls, admittedly. This contact channel doesn't always prove to be the best option, especially when it comes to answering particularly complex queries.

Given that employees typically have to answer countless questions within a matter of minutes, it is not uncommon for them to rely on pre-determined response texts. It is only logical that these responses may not hit the mark for every issue.

When it comes to sensitive topics such as deposits and withdrawals, it can be beneficial to resort to an alternative means of communication. For instance, using the phone can prove advantageous. Therefore, it may be worth considering a different channel for discussing these delicate matters.


Some bookmakers provide a telephone service in addition to their live chat, as more complex questions can often be difficult to express in writing.

The advantage lies in the direct interaction, as even challenging issues can be resolved relatively easily. While in a live chat, several seconds usually pass before receiving a response, on the phone, the answer is immediate. This immediate response time greatly facilitates problem-solving. The quick and efficient nature of phone conversations allows for a more fluid exchange of information, enabling customers to receive the assistance they need promptly. This direct and immediate approach is particularly beneficial for time-sensitive matters or urgent inquiries. Furthermore, the personal touch of a phone conversation can create a sense of reassurance and establish a stronger connection between the customer and the company. Overall, the advantage of instant feedback and the seamless flow of communication make phone calls an excellent choice for addressing complex problems efficiently.

This facilitates the task for both the client and the employee. It often appears that customer service agents on the phone are substantially more skilled than their colleagues in front of the computer in many cases as well. Additionally, it gives the impression that phone-based support staff have received superior technical training compared to their counterparts stationed at desktops.

Die Infografik zeigt die Ergebnisse einer Umfrage zum Kundenservice per Telephone. Die Mehrheit der Befragten möchte nicht allzu lange auf eine frei Leitung warten, nach 10 Minuten Wartezeit haben bereits 90% der Anrufer aufgelegt.

While it may be impossible to verify this from an external perspective, the fact remains that customers are not easily pacified by vague answers, especially over the phone. That's why having a knowledgeable advisor on the other end is absolutely essential. Whether or not this claim holds true cannot be externally validated, but what is certain is that customers are unwilling to be placated with evasive responses, making it imperative to have a proficient consultant available during phone interactions.

Furthermore, conducting covert research in case of need is considerably more challenging over the phone, which in turn reinforces the assumption that one is dealing with better-trained personnel when communicating by phone.

As telephone consultations tend to be more detailed, and employees are unable to handle multiple requests simultaneously, it is possible to experience longer waiting times until a representative becomes available. However, this ensures that each customer receives thorough attention and personalized assistance. Please bear with us during busy periods, as we strive to provide the best service possible.

Compared to the telephone support offered by other industries, bettors are still in a favorable position at betting providers. Generally, only a few minutes pass before a friendly customer service representative on the other end of the line greets you. Rest assured that assistance is just moments away when you reach out for support.

However, caution is advised as not all bookmakers offer their phone service free of charge. It is important to be aware that some operators may incur additional fees for accessing their telephone support. Therefore, prospective bettors should carefully review the terms and conditions of each bookmaker to ensure they are fully aware of any potential costs associated with utilizing their helpline. By doing so, they can make an informed decision and select a betting provider that aligns with their preferences and budget. It is always recommended to consider alternative customer support channels such as live chat or email, which may be more cost-effective and convenient.

Usually, the cost of calls is equivalent to the prevailing local rates, but it's important to remember that some betting companies are based abroad and may incur additional fees accordingly.

Fortunately, an increasing number of bookmakers are now offering their customers a complimentary telephone service. To ensure peace of mind, simply pay attention to the appropriate area code; if the number begins with 0800, it is guaranteed that the phone call will not incur any charges.

Email/contact form

Despite the prevalence of live chats and free telephone hotlines, the utilization of email and contact forms is by no means obsolete. This option is typically employed when other avenues are unavailable.

It is not uncommon for certain bookmakers to be primarily accessible through this means alone. Some betting providers rely heavily on this particular channel for customer access. In fact, there are occasionally instances where these bookmakers can only be reached through this avenue. It is worth noting that a number of wagering operators exclusively utilize this method as their primary point of contact. It is not unusual for a select few betting platforms to solely rely on this avenue for customer interactions.

Betting companies primarily employ this contact option as a temporary solution when other real-time services are momentarily unavailable—whether due to technical glitches or the absence of a 24-hour service.

The bookmaker's contact form is particularly advantageous for one key reason: customers are typically required to fill out fields with predetermined answer options, allowing the bookie to quickly determine which department the question should be forwarded to.

Contact form at Bet-at-home

This guarantees, in turn, that the inquiry reaches a specialized employee for the respective field. However, one major drawback is that response times are significantly longer compared to chat and phone interactions.

In the best-case scenario, one would receive a response within 30 minutes - however, typically it is closer to an hour, if not more. It is not uncommon for the bookmaker to take an entire day to provide feedback. This approach is particularly prevalent among smaller betting providers.

Since it is possible to submit an inquiry through the contact form or email outside of business hours, there may also be slightly longer response times. This is simply because requests are only addressed once the customer service center reopens.

Social Media

Engage with a team member via social media channels to explore an innovative avenue for connecting and seeking assistance. This unique approach offers a fresh alternative to traditional means of communication. By utilizing various platforms such as Facebook, Twitter, or Instagram, you can easily reach out to our dedicated staff for any queries or concerns. This interactive method provides a convenient way to engage with us, ensuring a seamless experience tailored to your needs. Feel free to connect with us through social media and let us assist you with any questions you may have.

While not all providers respond to customer inquiries through this channel, it can certainly be worthwhile to send a message to the bookmaker in this way. It may prove advantageous to utilize this method for communicating with the betting provider, even though not all operators choose to address customer inquiries via this avenue.

It is not uncommon to actually receive a somewhat meaningful response to one's request.

The catch is that it's not always clear whether there's a trained employee on the other end. Often, social media channels are actually managed by a completely different department.

As reaching out through Facebook, Twitter, and other platforms is not the norm, it is important to anticipate longer response times in these cases as well. Be prepared for delays when trying to establish contact via social media channels like Facebook, Twitter, and others. Communication through Facebook, Twitter, and similar platforms is not the usual practice, so it is advisable to expect longer response times in such instances. It is worth noting that the process of initiating contact via Facebook, Twitter, and other similar platforms may take longer than usual, so please bear this in mind.

questions and answers

Customers can find a compilation of the most commonly asked questions in the Frequently Asked Questions (FAQs) section, which confront bookmakers. Depending on the level of detail, customers can resolve simple, as well as more intricate issues, without the need to involve a customer service representative, by taking a "do-it-yourself" approach.

It is convenient in this regard that this option can also be utilized when an issue arises outside of the customer support's working hours. In such circumstances, it becomes beneficial to have access to this alternative solution.

From "How does live betting work?" to "What can I do if a legal issue arises?", this platform offers a simple and straightforward solution to a wide range of challenges. By addressing these concerns head-on, users can easily navigate through various obstacles and resolve any legal problems that may arise.

Happybet FAQ section

And that too within a fairly short time, since the proposed solution is already prepared, eliminating the need to wait for any feedback from the customer service representative.

However, it is not always possible to find a solution through the FAQ section. After all, even the most comprehensive archives do not provide a suitable answer to every question.

For instance, if a bettor's winnings were unfairly withheld, only with the assistance of a staff member can an action be taken. A player who has been unjustly denied their prize, for instance, can only seek redress by consulting a member of staff. In the event that a wagerer's prize is wrongly withheld, the player may only proceed with the involvement of an employee. Should a player find themselves in a situation where their rightful earnings have been withheld, they may only seek resolution by involving a member of staff. In the event that a bettor has been denied their winnings without justification, the steps to rectify the situation can only be taken in collaboration with a staff member.

Regardless, it's worth taking a look at the FAQs in any case when it comes to questions. After all, they can help solve more problems than one might initially think.

Post & Fax

While slightly outdated, postal mail and fax still remain as viable alternatives to modern communication channels. Sending a letter, in particular, can be done through almost any bookmaker, as every reasonably reputable company includes an address in their contact information.

If this is not the case, typically customer service representatives will provide information on where the letter can be sent.

Given that the majority of issues can be resolved over the phone, through live chat, or email, this method of contact is obsolete for most customers. Furthermore, it often takes several days to receive a response, which further diminishes its appeal.

In addition, sending a letter incurs charges. Therefore, if there are alternative means of contact available, they should be preferred without exception.

Contacting Wettanbieter through fax is similarly complicated. Consequently, fewer and fewer bookmakers are choosing to offer this method of communication to their customers.

Finally, you can effortlessly transmit documents to the bookmaker through live chat, contact form, or email nowadays. It has become a breeze to provide the bookmaker with the necessary documents, whether through the convenience of live chat, the simplicity of a contact form, or the efficiency of email. You now have the ability to effortlessly share your documents with the bookmaker using any of the available options: live chat, contact form, or email. It is now a piece of cake to send your documents to the bookmaker, thanks to the user-friendly options of live chat, contact form, or email.